Substitution Policy

Due to the unique nature of every bloom, actual delivered product may vary. Every order is hand delivered to the recipient by Twilight Florist. Substitutions may be necessary. 

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme, and color scheme of the arrangement, using flowers of equal value. Additionally the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet , or orchids, we will make every attempt to match the flower type, but may substitute with another color. 

Upon finalizing your order, you agree to the terms above.